Privacy Policy

This Privacy Policy explains how Coppergate Nutrition Ltd ("we", "us", "our"), Company No. 13872465, 14 Coppergate Mews, Bristol, BS1 4LQ, United Kingdom, collects, uses and protects your personal data when you visit purgestrain.world or place an order for Lyrova Restore System. We act as the data controller. This policy applies in accordance with UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect the following personal data: your full name and phone number (submitted via the order form); your name, email address and message (submitted via the contact form); and technical data such as IP address, browser type and pages visited, collected automatically via cookies and analytics tools. We do not collect payment card details - payment is handled in cash or by card at the point of delivery.

2. How We Use Your Information

We use your data to: process and confirm your order by telephone; dispatch your product and arrange delivery; respond to enquiries submitted via the contact form; and, where you have consented, analyse website usage to improve the site experience.

3. Legal Basis for Processing

We process your data on the following bases under UK GDPR Article 6: (a) performance of a contract - to fulfil orders you have placed; (b) legitimate interests - to communicate with you about your order and improve our service; (c) consent - for analytics and marketing cookies, which you may withdraw at any time via our cookie banner.

4. Sharing Your Information

We do not sell your personal data. We may share data with: courier and logistics partners solely to fulfil delivery; IT service providers who host and maintain this website; and Google LLC for analytics and advertising services (see Section 10). All third parties are required to keep your data secure and use it only as instructed.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption. No method of transmission over the internet is completely secure; we cannot guarantee absolute security but take all reasonable steps to protect your information.

6. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to processing; request restriction of processing; and data portability. To exercise any of these rights, contact us at info@purgestrain.world. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. International Data Transfers

Your data may be processed outside the United Kingdom by our third-party service providers (including Google LLC, based in the United States). Where this occurs, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions recognised under UK law.

8. Retention

We retain order data for up to six years in accordance with UK financial record-keeping requirements. Contact form data is retained for up to 12 months. Analytics data is subject to the retention settings of Google Analytics (typically 14 months by default). You may request earlier deletion at any time.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

10. Third-Party Services

This website uses the following third-party services: Google Ads Conversion Tracking (to measure advertising effectiveness); Google Ads Remarketing (to show relevant advertisements to past visitors); Google Analytics (to understand how visitors use the site, using cookies _ga, _gid and _gat); and Google Maps API (to display our location on the Contact page, embedded via iframe). These services may set cookies and process data in accordance with their own privacy policies. We implement Consent Mode v2 to manage the use of these services in line with your cookie preferences.

11. Cookies

We use cookies to operate the website and, with your consent, for analytics and advertising purposes. Please see our Cookie Policy for full details and information on how to manage your preferences.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

13. Contact

Coppergate Nutrition Ltd
14 Coppergate Mews, Bristol, BS1 4LQ, United Kingdom
Email: info@purgestrain.world
Phone: +44 20 3948 7261